A conceptual ontological framework for managing the social business process to enhance customer experience - Helmy - 2020 - Knowledge and Process Management - Wiley Online Library
A conceptual ontological framework for managing the social business process to enhance customer experience - Helmy - 2020 - Knowledge and Process Management - Wiley Online Library
A conceptual ontological framework for managing the social business process to enhance customer experience - Helmy - 2020 - Knowledge and Process Management - Wiley Online Library
Applied Sciences | Free Full-Text | A Method for Building Service Process Value Model Based on Process Mining